Tell me a time when you provided brilliant customer service? scp.onload = function() { Give me an example when you provided great customer service.Q19. Tell me a time when you went above and beyond for a customer? So there is no risk. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. I went today and got the job on the spot! Full Suggested Answer & Detailed Response, Question 8, Still not convinced? FontSize: '', Along the way you are supported by our dedicated apprentice development coaches. The complaint steps literally saved me for my interview earlier, thank you!!:). Full Suggested Answer & Detailed Response, Question 7, Jeff Bezos Career Advice When preparing for a BT interview, the first thing you should do is download a copy of the job description and get hold of BTs values. Full Suggested Answer & Detailed Response, Question 12, This has two main purposes: it assesses your eligibility for the schemes and it checks your motivation. by Richard McMunn of: https://passmyinterview.com/bt-openreach-. Do you have questions for the panel? Whether they're working from home or the office, Workplace keeps your employees connected to your company's culture. Q3. Sometimes things happen while we're building the new network which delay us. Why are you interested in network engineering? The answers to the FULL LIST of interview questions featured on this page. ), UPDATE: I got the job offer. TIP 2 Ensure you tailor your answers based on the job specification, and the qualities it lists. How Did You Handle a Difficult Situation? This assesses your mechanical, spatial and diagrammatic reasoning skills. Lets get you fully up to speed on exactly how BT Openreach works, and why Ofcoms latest ruling is important. The full list of competencies is: Customer - We are here for our customers Team - We help each other achieve more Interview Question Slide Deck This powerful bonus guide provides Richards insight on why the interviewer is asking YOU this question, the Telecoms firms have said BT has been slow in opening up the UK's broadband network to other operators and, last year, MPs said BT had significantly under-invested in UK broadband infrastructure by millions of pounds. A TYPICAL WORKING DAY AS A BT OPENREACH ENGINEER. Soclear your diary and focus on preparation, research and practice. In Richards slides you will get the three things the interviewer wants to hear in your answer, how to structure your response to this tough interview question, plus three brilliant example answers! Therefore, it is essential that you prepare for customer service focused competency questions such as Describe a situation where you went above and beyond to provide high-quality customer service? and Tell me about a time when you had to overcome a difficult challenge?. Q6. 6. . Q8. https://passmyinterview.com/bt-interview/There. Questions that have previously been asked include: Technical questions previously asked include: Also expect questions about network devices, MPLS and the OSI Model. VERCIDA works with over one hundred clients who are committed to creating an inclusive work Men should wear a freshly pressed suit, again in darker colours, with complimentary socks and a tie that are all neutral. Q21. Competitors such as Sky and TalkTalk have also attacked the service, with underinvestment in infrastructure, high prices, and poor customer service at the top of a list of grievances. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. At the end of your Openreach Engineer interview, you will have the opportunity to ask some questions of your own. Describe a situation when you had to deal with ambiguity? Help us find the best workplace for you by sharing more about yourself. Why are you interested in software engineering? Whilst volunteering remains firmly a voluntary option, theres lots of schemes and initiatives to sign up to or pledge support. Q. Q2. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. You can find out more about which cookies we are using or switch them off in settings. Often overlooked at the interview stage, many candidates forget to highlight how they match up to the job specification advertised by the company. Openreach provides services including fixed line phone connections, DSL broadband, and fibre-optic broadband. Tell me about yourself. You are the tops! Q4. WikiJob 2007-2023. What are the most important qualities needed to work at BT? Why are you suited to this programme? If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do? Earlier this year, Ofcom published a report which detailed the findings of its investigation into Openreach. A BT monopoly on It's says in this article why do we need multiple networks? Tell me a time when you had to make an important decision with limited information? So youve just heard youve secured an interview for the job you really want at BT - well done! }, 2000 ); Full Suggested Answer & Detailed Response, Question 6, What would you say is your main skill? We have eliminated all risk for you. PLUS BONUSES Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. But its also important in terms of consumer choice. Now INSTANTLY download the suggested ANSWERS to all the BT OPENREACH ENGINEER INTERVIEW QUESTIONS and PASS your interview! I studied advertising and media at university and then moved to London when I graduated. Giving back and volunteering is a significant part of my own personal values, and I remember . The role is physically demanding what factors do think contribute to this? BT Openreach was established in 2006, owns the telecommunications pipework and phone cables in the UK, and employs 32,000 people. Thats the end of your Openreach Engineer job interview. Suggested answers verified by our panel of interview experts. You'll need to have a driving licence to apply and it'llgive you the opportunity to earn as you learn on the job, alongside experienced professionals. Accelerate your preparation and success today! Q23. To ensure this is possible, every member of the editorial staff follows a clear code of conduct. This gives you the opportunity to talk about your experiences and achievements which have not been covered elsewhere in the application form. Why do you want to work for BT openreach. Please proceed to the next step. Who has created the answers to the interview questions? Full Suggested Answer & Detailed Response, Question 3, Do your research Get started by setting up a Google Alert for BT. Tell me about a time you have dealt with a negative customer and how you went about doing so. Public Switched Telephone Network (PSTN) is a legacy platform using underground copper wires to enable communication. Tell me what you know about Health and Safety.Q18. Thats the end of your BT interview. We have eliminated all risk for you. It enables knowledge sharing, best practice and gives each of us access to a wide range of specialist skills. Why do you think you will be a good Openreach engineer? i[btoa('video intelligence start')].init(config); 2023 PassMyInterview.com. Thank you for registering on VERCIDA - the leading job site for companies that are passionate about diversity and inclusion. Get started by setting up a Google Alert for BT. Who are some of the clients that BT deals with? Q17. Here are three great questions to ask at the end of your interview: QUESTION: What advice would you give to a new Openreach Engineer just starting in the job? Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. What elements of networking appeal to you and why? Now you need to prepare. Q25. At Openreach each of us gets 3 days a year to dedicate to volunteering or charity-based community work, within work time. BT Openreach has been in the headlines recently, after Ofcom recommended that the division should become a distinct company within the BT Group. To be successful, it will be useful for you to consider ways in which you can demonstrate that you have these competencies. No two days are ever the same as a BT Openreach Engineer, and with formidable training, benefits and a great salary, it is a job you are likely to find highly rewarding. We are using cookies to give you the best experience on our website. rtf, What are your strengths and weaknesses?Q7. Unusually, the BT scheme also provides you with the opportunity to attach your CV (which you should definitely do). You are the tops! Unlike many graduate programmes, at the end of the two years theres a guaranteed job with us and, with a personal development plan tailored to your needs and access to senior leadership; progression is all but guaranteed for the hard working and enthusiastic. Why do you want to work as an openreach engineer? Openreach isnt just concerned with maintaining the last mile. What have you done to update a current system or network? Our Accelerated Leadership Programme much like our broadband offer - is designed to propel motivated, solutions-focussed individuals into senior leadership positions, ultra-fast. This online course will instantly be free for you to access for 30-days. So there is no risk. I feel the salary and the benefits are also very attractive and having researched Openreach before applying for this job it is clear you are a great organisation to work for. What skills and qualities are needed to be an Openreach Engineer? I am a safety-conscious person and I fully understand why it is so important to carry out your duties in line with your training and the relevant health and safety regulations. Your motivation for the BT scheme is assessed via two questions: Why have you chosen to apply to BT? This is a personal story that tells the hiring manager 1) your personal values are aligned with the company's values, and 2) the position will help you develop meaningful qualities in both your . (worldwide success stories from our YouTube community! We're committed to providing great rewards to the people who drive our success. If you cancel before the 30-day trial ends, you will not be charged. Q10. Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased (Maximum allowed file size is 5MB and available formats are doc, docx, IAB_Category: 'IAB1', Thank you so much for this, extremely helpful! Still not convinced? Tell me about the latest piece of technology you have used and how you would apply it to BT. Love + medicine is who we are, it's what we do, it's why people want to work here. BT Openreach Engineer Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, Tell me something youve improved? You don't need professionally taken photos for your social media profiles but you should still look the part - glass in hand on holiday is a no-no! Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond. Font: '', Tell me a time you had to work with a difficult co-worker.Q20. Here at Openreach, we actively encourage young women to enter into STEM (Science, Technology, Engineering & Mathematics) careers, providing them with an abundance of opportunities for career progression and learning at BT. If you are an employer and interested in working with VERCIDA to promote your There have been concerns that Openreach has not been independent enough from BT. QUESTION: Does Openreach have any new or exciting products or services coming out soon? All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. Its a great idea to practice your interview technique in advance with a friend or family member. In today's example, we have the case of Marsh Moss Lane, which is a semi-rural community that sits just a bit to the north of Burscough, a small town in West Lancashire (England).The lane reaches around 11 houses and a small business park of 10+ units. Confused? Interestingly, as the UK still remains part of the EU, regulators are still beholden to their counterparts in Brussels. HOW TO PASS A BT OPENREACH ENGINEER INTERVIEW AT THE FIRST ATTEMPT! Full Suggested Answer & Detailed Response, Question 3, It was great to host HM Treasury and Women in Finance Charter signatories at our London office for a State of the Nation event on gender parity in financial services. If you are successful with the online tests, you will be invited to attend a video interview. Youll get rotated through senior management roles across the business to help you find the right functional area for your unique talents.