passes that grant accelerated access to attractions and rides. In fact, a majority of ESA claims are for stress, anxiety, and depression. Each Universal Guest Assistance pass is given out case-by-case, and you will have to advocate for yourself and your abilities within the theme park accommodations. I get a lot of grief because I don't look disabled. If you are heading to Tinseltown, hop over to our overview of the Universal Studios Hollywood Attraction Assistance Pass for the most up-to-date information for that park and its attractions. You can get the pass for up to 6 family members total, so bringing one ASD child and an NT child along will work. Are You Ready to Plan Your Next Universal Orlando Trip? 60B71N 1 yr. ago. I suffered a stroke in 2018 as a result i cant walk for long and cant stand still at all as my leg gives way, am i likely to get the disability pass? I am travelling to orlando in late aug 2023 ,as last time I was in universal in 2019 ,I fell over sand had a seizure thanks to staff and security they were there in 3mins, My concern is I use a mobility walking aid and as tkts for disney ,&universal are both e tkts which I have no way of knowing if I can get in parks with it ,but would I need to bring any paperwork with me to get a disabled pass ,as I only ever do Kong, spiderman, transformers at island of adventure, as big phobia of coasters ,really unsure how or would a disabled pass be of use. The DAS allows those who cannot wait in the normal queue the chance to receive a return time based on the current wait time. You do not have to give Universal a diagnosis, but you will have to advocate for yourself and state the accommodations that would mitigate you or your family members experience in touring the parks. If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. However the line to sign up has been scary long in past years, so we advise arriving as early as you can to talk to Guest Relations. Ready to take the leap on a memorable family vacation? You can reach Guest Relations by phone at 877-589-4783 or by email at GuestServices@UniversalOrlando.com. All the lines at all the parks are wide enough to allow for use of a wheelchair. Yes, AAP can be used during Early Park Admission! Hi my 12 year old son has ADHD and ASD. Hi, can I go to guest relations a day before , I'm going 22nd August to the park, can I go 1 day before just only to do the AAP so I don't waste time from the park that day ? Just seeing if you have experienced that, or is it more like Disney, get you assigned wait time and go through a shorter line when that time comes? I am bringing a special needs adult with moderate mental retardation. Talk to a team member at the ride entrance to be directed to the accessible entrance. Head to your first attraction entrance and hand the pass over to the attendant. Receiving help for a party member with a disability at a theme park can be stressful and frustrating. Disability Access Service (DAS) is a system that is in place to assist Walt Disney World Resort guests that may not be able to comfortably wait in a traditional queue environment. For example someone with autism. Universal can also grant AAP access in advance over the phone, but you would need to call within 30 days of your visit. Related: Overview of Disney's Disability Access Service Card, Related: Full List of Disability Access for Disney World Attractions, Tags: The Universal Attractions Assistance Pass, or AAP, is available for guests who have a physical or cognitive disability or condition that prevents them from being able to stand in regular stand-by lines. We recommend visiting Guest Relations once you enter to see what options they have available for you. Create a free account, set a strong password, and proceed with email verification to start working on your forms. Once you have used the pass to ride something ( like spider man for instance ) can you use the pass again to ride the same ride later that day or is it one time per ride ? To answer one question you might have, yes, the AAP can be used during Early Park Admission. Restaurants are wheelchair accessible, and all accessible guest room entrances include room numbers in Braille. They are not legally allowed to ask for any sort of medical proof, but if you're comfortable sharing, it certainly would not hurt to bring along. It is important to note that the Virtual Queue system varies by day, by attraction, so always check on the Universal Orlando app for Virtual Queues on the day of your visit. When we visited in 2016 we didn't experience any difficulties and once we told them our child had ASD they gave us the pass without any further questions. If you meet Universals requirements, you will be issued an Attraction Assistance Pass . The best part is that if youve booked your Universal Orlando stay at one of the Premier on-site resorts, the Universal Express Unlimited is included with your stay. If not, just hop next door at Guest Relations and it should take just a minute to get it. Get Our Email Newsletter, Dont Miss: Social Security Disability Benefits Amount, Dont Miss: State Of New Jersey Temporary Disability. After I've received the AAP, what's next? Universal distributes these on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park to see what options they have for you! Keep in mind, if you're staying on-site at a premier Universal Orlando hotel (Loews Portofino Bay, Universal's Hard Rock HotelorLoews Royal Pacific), then you'll receive Universal Express Unlimited Passes for each registered guest as part of your hotel package. Hi I am currently on a waiting list to have 2 knee replacements. You're not legally required to give a doctor's note, but it can help if you're comfortable providing it! Without any discussion, we took these, and made our way to the first ride, the "Hollywood Rip Ride Rockit" roller coaster. There's 2 types of disability passes. Plus, park hours, special events, weather, and more! Any lines over 30 minutes and you will be issued a return time. The. With GAP, you may be directed to an alternate queue for more immediate boarding (most likely the Universal Express queue) at an attraction once the pass is presented to the team member. No, you do not need a doctors note or any proof of that matter of your disability to obtain a Disability Pass at Universal Studios Orlando. Can I have more than one attraction return time listed on my AAP? Allez au service des invits quand vous arrivez pour expliquer votre situation. Related post:The Guide to Universal Studios Vs. Islands of Adventure. The pass is valid indefinitely so good for future visits you dont need to explain every time. On the flip side, if the ride is over 30 minutes, you will be given a specific return time that a Team Member will write on your pass. Fortunately, theme parks have been modifying their attractions and offerings to be able to accommodate guests who require special assistance with their visit. I came with a drs letter and was told by public relations to rent a wheelchair if I had a problem. The SSA looks for specific symptoms and limitations to determine whether you have a valid disability for anxiety claim. Lights, Camera, Action! Both passes are good only for the day and will need to be reissued if returning another day. With the Universal Studios Guest Assistance Pass, guests are able to either wait in an alternative queue or be given a return time depending on how long the wait for the attraction is. I was thinking of taking my neurotypical daughter and my son with higher functioning autism to get the pass the night before all five of us go to the parks for the first time this trip. My sister is 56 years old with Down syndrome and a weak heart. 20002023 Undercover Tourist. You may wait in the Universal Express queue if the attraction has one. The phone number is 407-224-4233 - press 5 for "More Guest Services Options," and then press 2 for "Accessibility Accommodations Information.". Will he be able to get a pass? He only went on 1 ride as the lights, sounds, vibrations etc were just to much for him. Its better to get it the day you enter the park. This article is your complete guide to the Universal Studios Disability Pass, or also known as the Guest Assistance Universal Pass. Once at the attraction, you will show the Team Member your Virtual Queue return time and your AAP so you can gain access to the alternative entrance. Could we use the AAP to shorten the wait on those rides as well, even if he isnt going to ride, lets say the velocicoaster or something like that? You can't just walk up and make a disability claim and be able to cut the line. Universal Studios Hollywood Attraction Assistance Pass (AAP) for Invisible Disabilities Our friend Adam falls into the category of special needs that aren't visible to others. Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. Hi. We are headed there next month and my son has a wheelchair but it does not have the transit connections. Guests wanting to board the following attractions must transfer directly onto the ride: I debated writing this article due to the personal subject matter, but decided that if this article helps even one family to enjoy a trip they otherwise thought impossible or too overwhelming, then this article has served its purpose. * Your magic rewards program points are automatically calculated into all theme park ticket prices! Universal assigns the Attraction Assistance Pass on a case-by-case basis, so we'd suggest hopping by Guest Relations once you're inside the park to see what options are available to best meet your son's needs. All Universal Orlando attractions, restaurants, restrooms, hotels, and walkways are wheelchair accessible with either ramps, elevators or alternative entrances. From there, the Team Member will make the decision if you qualify for the Universal Guest Assistance Pass. This should be made more clear when booking. Monthly news, planning tips and special deals. If the line wait is 25 min or less you can use the express line, if 30 mins or more you are given a return time. Thank you. To be frank if everyone with mobility issues got a disability pass that would be half the people in the park. Save time and money with our your next vacation with The Park Prodigy. For example, in order to keep our family together I was planning on having him and my other young child stay in the queue with us and wait with either myself or dad in the family waiting/child swap area while the others are on the attraction. There is a second type of accessibility pass, the Guest Assistance Pass , which is offered on a very limited basis to those who qualify and acts similarly to a Universal Express Pass. The longest attraction line we waited in was 20 minutes." Once at Guest Relations, you will be paired with a team member to discuss you or your family members accessibility needs such as sensitivity to loud noises or other circumstances that might not be suitable to wait in the standard queue. If your disability creates a barrier for you to wait in lines, then the disability pass is exactly what you need. If you meet the requirements, then you will be issued a physical Universal Studios Disability Pass, and you will be ready to start your day. People can face trouble standing in a long line due to their disability. This card contains a bar code for scanning at the rides and folds to fit into the pocket of a lanyard.