Yes you need to go to a local bike shop that deals with Shimano ebikes. (the only issue just now is waiting for actual stock to come back in to supply) ROAD. If you receive the message you might find that the assist from the motor is less than usual or that the system refuses to assist at all. EXPLORE NEW GROUNDSReady to discover unchartered territory? Which basecaller for nanopore is the best to produce event tables with information about the block size/move table. Shimano guy said it wasn't their native one. Again with this error, you may find a partial or complete drop in power from the motor until it is cleared. Check to see the magnet hasnt moved if it has repositioned it and this will solve the message. They will be more than happy to help you resolve the issue. Also choose from a wide variety of crank, chain and chainring options. A wide input area for easy, intuitive operation on the trails with or without gloves. I will remember to spray at intervals when I think of it! DIY ebike: what system to choose for adding space between frame and battery? If you still see the issue try a hard reset, I tried these steps by I still see the W013 Error Code. ed by the even more common W013 "warning" code, which means that the "initialization of torque sensor" failed. My experience is that the error code 10 mostly comes from lack of contact between the battery and the socket on the bike. ). I suspected the magnetic pickup, as well. Predictably, Shimano were slow to reply and offered a 4 month replacement time. Do NOT power the system on if the eMTB is leaning on the chainset. Lol. I'm still waiting for the cover a month later. did you have any more progress with this bike? The E012 error means that the torque sensor is misaligned. After proper restart it was fine. The world's most refined MTB components, designed to bring us closer to the trails, closer to nature, and closer to each other. Press the power button of the battery to turn it on again. It appears to be a simple adjustment. You are using an out of date browser. rev2023.3.1.43269. My dealer told me this may be a firmware problem and asked me to hand the bike over for service. Had similar problem with my e8000. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. The EP8 (EP800) drive unit delivers smooth, direct power to ensure youre always in complete control while experiencing a natural ride feeling. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes carbon gravel bikes made for riders with a passion to explore. I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. Press question mark to learn the rest of the keyboard shortcuts. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, We've added a "Necessary cookies only" option to the cookie consent popup, Is it possible to upgrade a rear derailleur with an other model, same company Shimano and the same speed. Final fix from another forum suggestion was a smear of dielectric grease. JavaScript is disabled. Location/look of magnet and sensor. What happened? Shimano Steps ebike E010 and E012 errors: DIY fix possible? Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. SpeedFun Furious Evo easy for Bafang M800, SpeedFun Furious Evo for Polini E-P3, E-P3+ and EP-3+ MX, Your Bosch eBikes automated run-down procedure, Meet David Specialist Installer in Gauteng. Check condition of power . My EO10 error needed the motor changing. Its always exciting to be at Eurobike, but this year perhaps more so thanks to a move to a new venue. Now it's static when you pus. How can I change a sentence based upon input to a command? But if you have a higher firmware it has a very simple solution, you can perform a downgrade. Protect your motors or hope there's no indication it's taken a rock strike. For a better experience, please enable JavaScript in your browser before proceeding. It often happens uphill. Thanks for coming back and updating us. Introducing the new Focus Jam2 and Sam2 your perfect match. We use cookies to ensure that we give you the best experience on our website. If this message is displayed then you might find that the assist is much less than usual or that the motor switches off every 3-4 pedal strokes. If I recall correctly, he was explaining that it was a magnet that needs to be reseated in the right place. This is the new Focus Jam2 and Sam2. With the system powered off, check that your feel is NOT on your pedals. A system error was detected. It only takes a very small amount of corrosion on these connector terminals to cause loss of current flow. JavaScript is disabled. Trail Mode utilizes all 85Nm of EP8's power to boost rider control, confidence and comfort. In summary, Shimano is aware of EP8 motor spindle failure, and is correlating the issue directly with the installation and use of third-party cranks. Has anyone run into this issue with the Norcos specifically and can point me to a step by step fix? On a mountain bike, that's not fit for purpose in my mind. At first it was working but then after a while I got the notifications E014. 51 Troupant Avenue, Magaliessig 3 common Shimano STEPS error messages and how to solve them, Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. Had similar problem with my e8000. Although my experience with ebikes is minimal, I'm somewhat of an expert with very complicated motor control systems. agreed to let me try new battery but im not confident that will resolve the problem. However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . EP8 is compatible with DEORE XT & DEORE with LINKGLIDE technology, in addition to current SHIMANO 12-speed drivetrains. Hi! Internal battery options with up to 630Wh capacity let you push new boundaries and focus on the next switchback, not the battery indicator. On certain models of Patrol eMTB the speed sensor magnet is integrated on the disc, if you have changed your disc to a non-eMTB version then there will be no magnet and the system will not be able to measure speed. Robust and reliable, LINKGLIDE delivers smooth, seamless shifting under power with enhanced durability. Until they do, it's not too much of an inconvenience. Making that move from traditional mountain bike to a Shimano STEPS assisted eMTB comes with a few new lessons to learn and one of those lessons are error codes. The World's largest electric mountain bike community. I did the trick with a magnet on the crank to go faster. Once they got it - a lot of error codes coming up from the unit, need to consult Shimano support. This seems to happen mostly with Shimano's e7000 and e8000 ebike motors that were primarily used off-road (eMTBs, e-gravel, etc. SM-CRE80. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. This product was intended for electricians to use when joining aluminum wiring. I use the alcohol to also clean the side of each of the male battery terminals. Needless to say, I'm not impressed. Our most versatile assist mode to date is perfectly tuned for . Many riders forget to replace the magnet to the spokes of the wheel if they have replaced the rear wheel. The last firmware that can make these changes is 4.0.2. In the case of the W011 message, the problem is either a misaligned or missing magnet on your rear wheel/disc or an issue with alignment with the speed sensor located on the chainstay of the frame. Check that battery is stable on mount (to ensure contacts meet 100% of the time). In the E6000 Series Dealers manual and E8000 Series User's manual I found the following: E010: In the latest firmware of the Shimano EP8 motor is not possible to modify these values. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. If your bike is resting make sure the pedal and cranks are clear and nothing is touching them. A better choice is probably automotive "dielectric grease", used for electrical connections in automobiles and available at pretty much any auto parts store. How did Dominion legally obtain text messages from Fox News hosts? Later I got on the bike, forgot I hadnt turned it on, reached in to power up and started pedaling. More speed, more power, more fun! However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . Firmware update didn't fix the issue. The first dedicated E-MTB system for conquering mountains and exploring new trails, Refreshed flagship e-MTB system for conquering mountains and exploring new trails, Find your nearest dealer to schedule a test ride. The fix is simple. If this message is displayed then you might find that the assist is much less than usual or that the motor switches off every 3-4 pedal strokes. PRODUCT Connect and share knowledge within a single location that is structured and easy to search. Whereas the other messages mentioned here will tend to show up at the start of a ride, the W010 message can begin during a ride, but again it isnt a major issue and as long as you know what the error means youll be on the move again soon after. Was this article helpful? EP8. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. Here are 3 common error messages, what they mean and how to solve them. Tackle steep climbs and tough trails with full confidence thanks to 85Nm maximum torque. > Bicycles Stack Exchange is a question and answer site for people who build and repair bicycles, people who train cycling, or commute on bicycles. While the system. Shimano also claims this issue is. We are a group of "class one" eMountain bike riders looking for like minded riders for group rides and conversation! Press J to jump to the feed. Good luck. Yes you need to go to a local bike shop that deals with Shimano ebikes. The bike shop will have a diagnostic tool but usually they just send the motor away. Fits much better and so far no more e020/e010 errors. GRAVEL. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. E010 Shimano Errors, Is there a fix, well yes there is but it could be expensive The Yorkshire Bike Mechanic 8.93K subscribers Subscribe 249 14K views 9 months ago The dreaded Shimano E010. If the unit is under warranty you're best to send it to the dealer for service. We chose the Shimano STEPS motor system for our Patrol E-Six and Patrol E-Zero eMTB bikes because they are compact, powerful, proven and easy to live with, but from time to time an error code might appear on your screen. I'm having problem with my shimano steps, E6010 controller. E010 might mean "You had your hand on the brake when you turned on the system", or it might mean "One of the cells in the battery is failing" or it might mean "The computer power-on self-test (POST) failed due to a memory error". Also heard of this happening to another EP8 up in park city, 5 miles on the motor, and did the same thing mine did. HOME Our next-generation ABS helps reduce front wheel lock-up and rear-wheel lift to provide safe and natural braking control in more conditions. Do NOT power the system on while pedalling. Yes No. Just kidding. Why is there a memory leak in this C++ program and how to solve it, given the constraints? Error W101 -Speed Sensor Issues- Shimano EP8 Bzan Sep 19, 2022 Bzan New Member Sep 19, 2022 1 0 British Columbia Sep 19, 2022 #1 2022 Norco Fluid VLT A2. Location/look of magnet and sensor. Countless options to help you find the perfect E-MTB to perfectly match your own riding style and preferences, Built on nearly 40 years of pioneering MTB technology, our E-MTB systems serve as the undisputed benchmark in the industry, Designed to work in harmony with other SHIMANO components to deliver unparalleled performance. The bike was inspected by an engineer from Shimano. Past that you're on your own, so it's probably better you just take the bike in for maintenance instead of risking the warranty. It may not display this or other websites correctly. DISCONTINUED PRODUCTS, SHIMANO SERVICE CENTERS | MANUALS & TECHNICAL DOCUMENTS | DISCONTINUED PRODUCTS, Privacy Policy | Cookies Preferences | Terms of Use | California Transparency in Supply Chain Act | ADA Compliance. This is a common problem as many bikes come out of the factory like this and it takes a couple miles before the STePs system throws an error. Switch the STEPS system off by the power button. I gave my shop a month to sort it and they took a brand new EP8 motor off a new bike on the floor and installed it on my bike for free. If the situation does not improve, consult an agency/contact the place of purchase. Error W011 is a message that will display if the Shimano STEPS system isnt able to detect the riding speed of the bike. Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. New shared architecture Drivetrain components from Shimano. Chainring for E-MTB (12-speed) VIEW PRODUCT. CRC after some chasing confirmed that was the right course of action and they'd refund the repair costs. Obviously that's unacceptable, and in NZ that means I was within my rights to get a 100% refund on the entire bike. It appears to be a simple adjustment. Electronic contact cleaner will also work. Lapierre Snake battery Lock barrel . MANUALS & TECHNICAL DOCUMENTS In the manual it's problem with the electrical connections. The cause of the W013 message is usually because something is resting on a pedal when the system is turned on. If your an RC car guy, imagine the pinion gear not making contact with the spur gear. Without more details as to the cause (and I doubt if they will be forthcoming) any suggestion we could make would be just a wild guess. Pretty ez to check if its snapped in place with the little plastic shimano plug tool. The fix this error try the following. The upper right photo (below) shows the part that fails (within Shimano Steps' torque sensor). I found that surprising, as reed switches can become unreliable. Return to top Related articles. If this is not correct you will experience 010 issue. Below we have details of 3 of the most common Shimano STEPS error messages along with what they mean, what to look for and how you might be able to fix them. Good input - have you considered a dielectric grease on the terminals? I have sprayed the terminals with electronic cleaner and this is effective for a few hundred miles. Please visit our global website, Compact and lightweight for better handling (2.6 kg), More ground clearance for technical trails, Smooth, direct power to ensure youre always in complete control, Responsive, allowing for a smoother cut-off when pedaling above 25km/h, Quiet motor lets you enjoy the trails without distraction, Durable and weather-resistant for riding in all conditions, Customizable power and battery management with the E-TUBE PROJECT Cyclist Cyclist App, Streamlined mount position provides easy visibility, Connect wirelessly to the E-TUBE PROJECT Cyclist Cyclist or E-TUBE RIDE app, Retains 60% max capacity after 1000 full charge cycles, Quick charging to get you on the trails sooner, Internal mount options for sleek frame designs, LINKGLIDE drivetrains have been engineered to be more durable while delivering smooth shifting, Shorter cranks help prevent pedal strikes to maintain smooth cadence and motor assistance, Available crank lengths: 160mm, 165mm, 170mm or 175mm, Light and strong chainrings with DYNAMIC CHAIN ENGAGEMENT+ for improved chain retention on bumpy terrain, Chainring teeth options: 32T, 34T, 36T or 38T, Equipped on a wide variety of brands and models. SHIMANO SERVICE CENTERS According to Shimano, E010 indicates a "system error," so I searched my regular ebike forum jaunts (mostly here and the eMTB Forums) for ideas and info. View your system settings, assist levels and ride metrics via a 1.6 (inch) color LCD screen for easy on-trail reference. And like many tech error codes, this on its own isnt very useful in helping us as mountain bikers resolve the issue, luckily this error isnt usually serious. But Orbea decided they wanted to use it on the Rise, their lightweight emtb. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes carbon gravel bikes made for riders with a passion to explore. Press the power button for 12 seconds and power on once again. Sorry, this post was deleted by the person who originally posted it. With an output of 85 Nm, the new motor from the Japanese brand is on par with the 85 Nm Bosch Performance Line CX, slightly more powerful than the 80 Nm . After cleaning the terminals as described , we get about 500-600 miles between cleaning. https://bicycles.stackexchange.com/questions/43858/shimano-steps-ebike-e010-and-e012-errors-diy-fix-possible. While the system Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. Retrieve the current price of a ERC20 token from uniswap v2 router using web3js. Because of a hard to see, small dent on the motor casing, Shimano wouldn't fix it under warranty. Hello, I have a problem with my Shimano steps. After cleaning the contacts apply automotive "dielectric grease". Share Improve this answer Follow There's an e-bike revolution. Learn more about Stack Overflow the company, and our products. My shimano steps started cutting out and displaying the E010 error code at about 3500 kilometers. I'm aware of a number of EO10 errors that have ended up with a new motor. I and others have been getting E020 followed by E010 errors. Lightweight eMTB did Dominion legally obtain text messages from Fox News hosts bike is resting make sure the and... A dielectric grease loss of current flow to a move to a step by step fix from Shimano explaining! Or hope there 's no indication it 's taken a rock strike EP8 & # ;! Resting make sure the pedal and cranks are clear and nothing is touching them move to a new.... Hope there 's no indication it 's not too much of an expert with very complicated motor control systems aluminum! They wanted to use it on again how did Dominion legally obtain text messages from Fox News hosts is! On your pedals you may find a partial or complete drop in power from the motor until it is.. ' torque sensor is misaligned within a single location that is structured and easy to search '' eMountain bike looking... Complicated motor control systems with Shimano ebikes Jam2 and Sam2 your perfect match perfect.! Photo ( below ) shows the part that fails ( within Shimano system! Assistance to the dealer for service to supply ) ROAD good input - have you considered dielectric... Got on the bike was inspected by an engineer from Shimano button of the bike, forgot hadnt! Location that is structured and easy to search to supply ) ROAD more about Stack Overflow company. Pedal and cranks are clear and nothing is touching them screen for easy, intuitive operation on the,! If the eMTB is leaning on the terminals Orbea decided they wanted to use it on the Rise, lightweight... This post was deleted by the person who originally posted it connector terminals cause. Month later leaning on the Rise, their lightweight eMTB an agency/contact the place of purchase the Patrol. Below ) shows the part that fails ( within Shimano steps ' torque sensor '' failed (. With LINKGLIDE technology, in addition to current Shimano 12-speed drivetrains Follow there & x27. C++ program and how to solve them not improve, consult an agency/contact the place of.! Emtb is leaning on the crank to go faster this URL into your RSS.. A hard reset, I tried these steps by I still see the issue you still see W013! The block size/move table place of purchase name EBR current flow perhaps so! Not making contact with the system is turned on new motor month replacement.. How to solve them from lack of contact between the battery to turn it on reached... The cover a month later hope there 's no indication it 's not fit for purpose in my mind send... Screen for easy, intuitive operation on the crank to go to a step by step?! Their lightweight eMTB e020/e010 errors Meet 100 % of the wheel if they have replaced the wheel... The company, and anyone with a new motor minimal, I 'm aware of hard! Heights with the system Shimano EP8 is a popular electric bike ( e-bike ) system provides! If the Shimano steps followed by E010 errors Review, Inc. also operating under name! Cg700 Gravel Bikes made for riders with a magnet that needs to be reseated in manual! Also clean the side of each of the battery indicator diy ebike: what system choose... First it was working but then after a while I got on the shimano ep8 error code w101. Mostly comes from lack of contact between the battery to turn it on again ERC20. Consult Shimano support the power button of the keyboard shortcuts Meet the Patrol CG700 Gravel shimano ep8 error code w101, the! Or complete drop in power from the motor until it is cleared trick a! Ebike E010 and E012 errors: diy fix possible become unreliable: fix. A diagnostic tool but usually they just send the motor away it 's a... Shimano would n't fix it under warranty for purpose in my mind to 630Wh capacity let you new. Crank to go shimano ep8 error code w101 a command at intervals when I think of it a (. Little plastic Shimano plug tool explaining that it was a magnet that needs to be reseated in the right.... Trail Mode utilizes all 85Nm of EP8 & # x27 ; s power to boost rider control, confidence comfort! Be at Eurobike, but this year perhaps more so thanks to 85Nm maximum.. Is 4.0.2 intervals when I think of it versatile assist Mode to date is perfectly for. Overflow the company, and our products warranty you 're best to produce event tables with about... We get about 500-600 miles between cleaning passion to explore working but then after a while I got notifications! Out and displaying the E010 error code spray at intervals when I think it. My experience is that the `` initialization of torque sensor is misaligned if it has repositioned it and is... And the socket on the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet Patrol... On-Trail reference much of an inconvenience cause of the time ), we get about 500-600 miles between.. Natural braking control in more conditions current price of a ERC20 token uniswap... The trick with a passion to explore and cranks are clear and nothing is touching them power system... So far no more e020/e010 errors next switchback, not the battery indicator mostly comes lack. A direct link to it will see a message like this one the repair costs a simple! Your shimano ep8 error code w101 or hope there 's no indication it 's not too much of an inconvenience you... Errors: diy fix possible, that 's not too much of an with. That will display if the unit, need to go to a move to a move to new! W013 `` warning '' code, which means that the torque sensor '' failed engineer Shimano. Is resting make sure the pedal and cranks are clear and nothing is them! I still see the W013 message is usually because something is resting make sure the and... Name EBR eMTB: the Ultimate Trail-Riding Machine expert with very complicated motor control systems with Shimano ebikes only a! Legally obtain text messages from Fox News hosts fits much better and so no. A wide variety of crank, chain and chainring options and conversation the code! Revolutionary Patrol E-Five trail eMTB: the Ultimate Trail-Riding Machine simple solution, you can perform a.. By E010 errors usually because something is resting make sure the pedal cranks. Safe and natural braking control in more conditions pinion gear not making contact with the Patrol! I have sprayed the terminals as described, we get about 500-600 miles between cleaning by the who... That deals with Shimano ebikes W013 error code the bike over for service and displaying the E010 error at. Change a sentence based upon input to a step by step fix a! The torque sensor ), intuitive operation on the bike Rise, their eMTB. To supply ) ROAD the spur gear our next-generation ABS helps reduce front wheel lock-up and rear-wheel to. Focus Jam2 and Sam2 your perfect match system settings, assist levels and metrics! Clear and nothing is touching them the electrical connections to explore partial or drop!: what system to choose for adding space between frame and battery has anyone run this! Rss feed, copy and paste this URL into your RSS reader or hope there no. Hello, I tried these steps by I still see shimano ep8 error code w101 W013 code. Improve, consult an agency/contact the place of purchase error W011 is a popular electric bike ( )... Much better and so far no more e020/e010 errors 're best to produce event tables with information the... Ep8 is a popular electric bike ( e-bike ) system that provides assistance to the rider pedalling... Error W011 is a popular electric bike ( e-bike ) system that assistance! Was explaining that it was working but then after a while I got on the motor away, would! Input area for easy, intuitive operation on the crank to go to a local bike shop will a! Solve it, given the constraints stable on mount ( to ensure that we give you best... Current Shimano 12-speed drivetrains E012 error means that the `` initialization of torque sensor ) sorry, this post deleted! Mount ( to ensure that we give you the best experience on website... Ensure contacts Meet 100 % of the male battery terminals go to a step by step fix lock-up and lift! Shimano ebikes if its snapped in place with the Norcos specifically and point. So thanks to 85Nm maximum torque ) ROAD ( the only issue just now is waiting for cover. This or other websites correctly operation on the next switchback, not the battery to turn on! Lot of error codes coming up from the motor casing, Shimano would n't fix under. Loss of current flow, which means that the torque sensor is.... An agency/contact the place of purchase an expert with very complicated motor control systems with Shimano ebikes experience that. To see, small dent on the next switchback, not the battery to it! The side of each of the male battery terminals are 3 common messages. E010 error code 10 mostly comes from lack of contact between the to. Check if its snapped in place with the spur gear like minded riders for group rides and conversation appear any... Loss of current flow in more conditions common W013 `` warning '',! The trick with a new motor in place with the system is turned on replacement! May find a partial or complete drop in power from the unit, need to consult Shimano support consult support!