Send our Customer Service team a message while youre in your account. Ideal when on a plantbased diet, it contains 90% . We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. 4 installments of $9.99 with zip Learn more about quadpay Learn more. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. Applied at checkout, discount will equal specific country delivery costs. Our range of vegetarian products are Halal suitable. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. A brief summary that details the actual complaint. Why do you still hold my data? Value 51. The products sold on the Website are not for re-sale or distribution. If the Referee is using a referral code, the Referee must enter this code at checkout. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. There are currently no items in your cart. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. Otherwise, in the country in which your address belongs. We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. internal re-organisation. We'll send you an email within an hour to let you know if the cancellation worked. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Myprotein can confirm that your shopping experience will not be impacted, and you will be able to continue to place and receive orders as usual. This is not common and we want to resolve this as quickly as possible for you. Your right is to change your mind. Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. Click Cancel. We'll send you an email as soon as it's on the way! 52 results. Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices. Are my personal details safe if I create an account? an internal re-organisation and does not affect you in any material way. Subsequent payments will be determined by the dispatch date of the previous subscription order. . Use the enter key to expand submenu items. The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. Please accept our apologies if you have received an item that is damaged or faulty. We have Customer service reps on these platforms ready to reply to any queries you may have. What should I do? This Returns Policy was last updated on 19/03/2019. This still allows the products to be suitable for non-alcoholic diets. 2. Service 56. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. Our Impact Whey Protein is obtained through filtration of a whey solution. If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. b. Are there going to be any changes to shipping fees? You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. We reserve the right to amend the list of exempt products at any time. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If the missing item is not on there then you'll need to allow longer for it to be delivered. Entrants are liable for their costs to access computer networks. Please don't place a new order until you hear from us. 25. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. Whatever your goals, we're here to support you and help Fuel Your Ambition. We take all complaints seriously and are committed to protecting our valued customers. entity in a commonly-used format. We're sorry that happened! Benefits. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. 2. All other terms and conditions apply. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Select the one that you want and discover all the information you need. 3. We will submit periodic charges (every month, 2 months, 3 months or 4 months, as selected by you) without further authorization from you, until you opt out of auto-renewal on your My Account page by using the Cancel Subscription button. Our quality. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. You can contact them through your account. Gift(s) automatically added to basket when offer requirements are met. Free Gift at 350AED. Answers will be entered upon submission. You do, of course, This is just so we can keep our customers safe! Why can I see a transaction pending in my PayPal account? Vegetarian. of your personal data, for example; where our purposes for processing your You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. Only one discount code can be applied per basket. We provide a self-serve option so that you can process your return quickly and easily. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. You'll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.Trade Partnership processAn exploratory meeting to discuss order values, supply needs and carry out due diligence checksOnce your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.All trade business is supplied on an ex-works basis.It's that simple. Winners of the review promotion will be notified by email. You can add the gift voucher to your shopping basket like any other product by selecting the Add to Basket button found on the Buy Now tab. $14.99. We can only reissue gift vouchers which have not been redeemed. Your data was What do I do? ". Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. fulfilling an order, we have to keep certain Myprotein Creatine Monohydrate Powder. Myprotein is very clear that for any . All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. I havent visited your site/shopped with THG for a very long time. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. Are my personal details safe if I create an account? HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. Our Returns Policy for faulty items upholds your statutory rights. I have forgotten my password. You have the right to object to your Once you have processed your return online, you have a further 14 days to return your item(s) to us. We have extended our normal returns policy for the Christmas period. Help Centre | MYPROTEIN ENJOY 45% OFF EVERYTHING USE CODE: SALE45 + FREE SHIPPING AT $100 HELP CENTRE How Can We Help? You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order. I have paid for an order using a Gift Voucher. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. There are currently no items in your basket. be circumstances where we are not able to comply with your request. long as necessary. You agree not to: upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and. Discount percentage decreases periodically over time, as stated. Well also send you an email as soon as its on the way! 10% 15%. To make any What is the difference between impact whey protein and impact whey isolate? The item I ordered is out of stock. Deko is a credit broker, not a lender and does not charge you for credit broking services. Date of experience: 20 February 2023. We take pride in all our products. Maximum discount can vary depending on promotion but will be stated if different. Any credit that has not been used within 90 days from the date of accrual will expire. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. If you like Myprotein UK you might find our coupon codes for Swank A Posh, Maxpack.co and Natural Cycles useful. You have 14 days to cancel your order which begins the day your item has been received. Discount applies to the cheapest in-basket item that meets the promotional requirements. By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative. Shipping to other countries may still incur a charge. Skip or cancel any time We'll send you a reminder before each delivery. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. Sign up for exclusive offers, tips & tricks. No code needed. Alternatively, you can cancel with immediate effect by contacting the Customer Services team. All of our decisions will be final and binding and no correspondence will be entered into. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. If you do not agree to these Terms, please do not access nor use the Website. Our Layered Bar is the ultimate high-protein snack with its soft core and five indulgent layers it's a super-nutritious treat to curb those sweet-tooth cravings. We reserve the right to change this Returns Policy at any time. This card is from the courier and lets you know where your parcel is and how you can collect it. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. When you receive your item, you must check it as soon as possible following receipt and always before use. What should I do? Account. All orders are subject to acceptance and availability. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. We also recommend checking funds in the account. Use the tab key or shift plus tab keys to move between the menu items. We regularly review our pricing to ensure we remain competitive. Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. The majority of our EU orders will be fulfilled from within the EU but some products will be sent from UK. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. Only one prize will be awarded per household. Maximum discount value and percentage will vary depending on promotion. You are also entitled to contact your local supervisory authority for data All our delivery options can be found on our Delivery Information page. card payment is not processed successfully for any reason, we reserve the right We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. We will have no responsibility for the acts/defaults of any other persons or companies. What should I do? Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. Remember to ask for a receipt as proof of sending. This can take 3-5 working days from the date we receive the return. The Promoters decision is final and no correspondence will be entered into. had to date, we identified that the current Group legal entity structure does All products returned to us are checked by our Returns Department. All Myprotein stock depends upon availability. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. We take pride in our products so were sorry to hear youve received your order damaged. Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Use the tab key or shift plus tab keys to move between the menu items. Once your order has been dispatched you can find the latest status of your order by clicking here. I have been ordering this product for a long time and never paid this price. MyProtein is a sports nutrition company with a range of supplements and vitamins to fuel athletes, along with activewear and accessories. If you do need to report your order as lost then please contact our Customer Service through your account. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? Please double check the email you have entered! Don't worry, you can try and cancel the item in your account. however, that there are a number of limitations to these rights, and there may If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. Where you have purchased the goods or services as a consumer (i.e. We'll send you an email within an hour to let you know if the cancellation worked. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. This means that next time around you can order your favorite supplements with ease. No code needed. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. 50. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. any further reattempt to process payment by sending an email to the email For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. some instances, the controller may have been a specific entity within THG. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. Conversely, Impact Whey Isolate contains greater protein and less fat. For each competition, only one prize will be awarded per entrant / email address. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.