Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time. ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. For fastest service, read these answers first! However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. However, our standard administrative fee still applies. ERAC Toll Pass convenience charges range from $3. Silvercar won't charge you extra for tolls. $3.95 - $4.95/usage day $24.75 rental max. How do you know that I generated this violation or toll? Learn More. (6). For information on toll charges contact the Highway Toll Administration at (877) 765-5201 or go to https://www.htallc.com/tollpass. (26). What is the driver's license policy when renting a vehicle with National? 9302 Jeff Fuqua Blvd Ste 2645, Orlando, FL 32827. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. Enterprise using shady tactic on toll fees. For information on toll charges contact the Highway Toll Administration at (877) 765-5201 or go to htallc.com. Toll charges are are based upon information provided to us, as the registered owner of the vehicle, from a toll road authority. Select whether or not you want the letter mailed to the traffic ticket issuer on your behalf! Or you may call: For TollPass related questions, please refer to our TollPass Program. 2023 Enterprise Holdings, Inc. All Rights Reserved. You may do this by going online at www.thetollroads.com/rentaltolls BEFORE incurring tolls on any of these four roads. Unable to find your receipt or have questions about what you found? Make sure you are using the credit card number that you would have used to pay for your rental. Our TollPass transponder service applies to transponder toll roads in this area and our TollPass service applies to toll roads in the Commonwealth of Massachusetts but the coverage area is subject to change. Atlanta, GA 30384-3328. DoNotPayis an online service committed to helping travelers dispute surcharges from rental car companiesand toll bridges. Hertz charges and charges and charges for tolls. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." I believe someone is using my credit card number to pay their tolls. A few ways that you can use to pay the toll road fee include: Cash. The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. It's that simple! Sorry to hear of your misfortune. https://www.htallc.com/tollpass. What are the taxes, surcharges and fees that I am paying? In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. 2022 Enterprise Holdings, Inc. All rights reserved. Be sure to request and save receipts for any tolls paid in cash. Will I earn frequent flyer miles or hotel points when I rent at Enterprise? Log-in to DoNotPay and find the Toll Booth Ticket product. Registering your rental car with The Toll Roads will ONLY cover tolls for the 73, 133, 241 and 261 Toll Roads in Orange County. https://www.htallc.com/tollpass. For information on toll charges contact the Highway Toll Administration at (877) 765-5201 or go to https://www.htallc.com/tollpass. No credit is provided for days the rented transponder is not utilized. Have questions about a toll or a violation? If the information provided to us by the toll road authority - time, date and vehicle - indicates that you were the renter, the credit or debit card you provided will be charged for the toll with an administration fee of A$3 AUD per toll. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." The TollPass Service does not cover toll roads outside of the Commonwealth of Massachusetts. Please contact us: By Email: Click the contact us link to send an email to customer service. or
No credit is provided for days the rented transponder is not utilized. Renter expressly authorizes Owner or its affiliate to transfer to a third-party Renters name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. You can pay for your toll or violation by credit card. 2023 Enterprise Holdings, Inc. All Rights Reserved. Youll receive an appeal letter that contains state vehicle codes to boost your case. Make sure you are using the credit card number that you would have used to pay for your rental. Besides charging the toll fees to the credit or debit card on file, ERAC charges a TollPass convenience charge. (11). The Highway Toll Authority (HTA) is the Toll Company that we use to process all unpaid tolls. For questions about specific roads please call
What are my options to drive on the toll roads covered by the TCC Program in Northern California? More Enterprise Rent-A-Car reviews & complaints. How Much Is That Toll Again?? Accessibility, //htacdn.azureedge.net/sites/htaweb/files/2018-02/htanewlogo.png. Visa Check Card ENTERPRISE CAR TOLLS8778601258 MC. Refer to your Rental Contract for details. Then, click "Find Statement". ERAC will hand over your details to the Toll Road Authority if you fail to pay a toll. Terms and conditions apply. The letter we sent you includes details about the date and time, as well as the location of the incident. Replied. How do I update or change the credit card on my profile? Go to
We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. (5). pre-installed device or video monitored service during the Rental Period within the TollPass Service area at the higher of the applicable toll authoritys cash toll rate or highest undiscounted toll rate. Tolls can hold surprise charges for rental-car drivers. Click the Learn More button to open the Locate Your Statement page. Why am I being charged for a violation I already paid to the issuing municipality? However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. You may use the cash toll lanes and pay for your tolls as you incur them. Can a spouse or family member use my Emerald Club account/profile? United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. But as a courtesy this time she will refund the $7.50. The letter we sent you includes details about the date and time, as well as the location of the incident. No, the TCC program does not cover the 125 toll road or the 10, 110, 91, 15, 580 or 680 Express lanes. To obtain receip ts or additional information, please visit htallc.com or call 1-877-765-5201 Any unpaid tolls . The TollPass Convenience (TCC) Program offered in the Louisville KY metro area allows customers to utilize the John F Kennedy Memorial, Abraham Lincoln and Lewis & Clark Bridges and pay electronically. (7). Our billing system notifies you about each individual toll or violation. Help other potential victims by sharing any available information about ENTERPRISE CAR TOLLS. How do I sign up to automatically receive toll receipts? 2022 Enterprise Holdings, Inc. All rights reserved. However, our standard administrative fee still applies. Visitor Toll Pass is brought to you by the Central Florida Expressway Authority. ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. Yes, Here's How! (877) 765-5201. $3.95 - $4.95/usage day $24.75 rental max. (17). Our TollPass Service applies to toll roads in the Northeastern US but the coverage area is subject to change. These toll roads require the use of a transponder. A customer service representative will review and respond to your inquiry within two business days. How do I earn frequent flyer miles or hotel credits on a rental? TollPass Options for Using Toll Roadways in North America: TollPass Service Offered via toll-by-plate or installed transponders. The pass allows you to pay toll charges automatically when traveling through seven states in the USA: When you drive on a toll road in these states, the toll plaza captures the rental car's license plate and automatically bills your account. You're receiving a violation charge, but you've already paid up. PO Box 4033289 . You may use the cash toll lanes and pay for your tolls as you incur them. Whats with all of these tolls on my car rental bill? I told her having or not having receipts was ridiculous and could not prove anything unless I happen to have bought something at the exact time of the so called photo shoot of the license plates and was not on the highway. There is no TollPass Convenience Charge on rental days that you don't use a toll road. We depend on government and toll agencies for all information related to tolls and other violations. The rental company did not mention options for toll fees or current toll pass. Latin America & Caribbean Car Rental Locations. Followed with them on charges, and they informed me toll violation occurred at 3:15 am 7/21, in Why have I received a letter directly from local authorities about a violation or toll? The letter we sent you includes details about the date and time, as well as the location of the incident. Then, click "Find Statement". When this occurs, customers pay for their violations or tolls directly to the local authorities. Why am I getting multiple bills for the same rental period? If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry. The toll roads in the Commonwealth of Massachusetts only accept "electronic payments" and do not accept cash. We will not charge you a fee for using your personal EZ Pass transponder. SA. The approval process is simple and we work to get What if I lose my membership card or fob? Does National have a grace period for returning a car late? Why am I getting multiple bills for the same rental period? Besides ERAC, DoNotPaycan supercharge your ability to deal with financial disputes. The information - based on the date, time and vehicle - indicates that you were the renter. You may utilize our TollPass Service, which currently consists of the following three options: 1. A current listing of TollPass Service Area covered roads is available upon request, at
(30). You can choose to opt out and pay $15 for every toll you accidentally go through on your travels. The letter we sent you includes details about the date and time, as well as the location of the incident. Refer to your Rental Contract for details. We will directly charge that credit or debit card . (18). Can I bring my own toll device? My Paypal card was charged 4.15 . You can pay for your toll or violation by credit card. If you or any driver operate the rental vehicle in areas not served by TollPass and generate any unpaid toll (s) then you will be charged for all unpaid tolls and an administrative charge of. Why am I being billed for both the Toll Pass Service and the tolls? Rait v. Enterprise Holdings Inc. et al 2:16-cv-08138-MCA-MAH The cost of an ERAC toll chargeis enough to trip even the most fearless traveler. Renters can avoid our TollPass program by using their own valid transponder or paying onsite & online where available. second guessing why I would ever want to rent from Enterprise again. $3.95 per rental day, not to exceed $19.75 per rental period, plus the amount of each toll and any other charges by EZ Pass or our service administrator (see details on rates below). After contacting them and. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. Budget charges approximately $5.95 per day. The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. Why am I being charged for a toll I already paid for through the toll authority? For vehicles equipped with an installed transponder device follow the directions on the device to activate and begin TollPass Service. How do I pay for tolls? Resolved. Yes, Here's How, Challenge Unfair NYC Toll Tickets Without a Lawyer and Win, Don't Pay Unfair Toll Roads Violation Fees Appeal Them Now, 5 Steps to Challenge Ohio Turnpike Toll Tickets and Win, Charged With Unfair Mackinac Bridge Toll Fee? or call
The optional TollPass Service accepted by Renter provides for the daily rental of a toll collection transponder or, in some states, the use of pre-installed device or video-monitored toll collection services. (28). Can I pay cash at a toll plaza to use those bridges? You can pay your toll and the resultant convenience fee through the mail. How can I update my Corporate Contract on my Emerald Club profile? How do I change my name on my Emerald Club profile? Misc. We depend on government and toll agencies for all information related to tolls and other violations. You will be charged for all tolls plus a TollPass Convenience Charge (TCC) of $3.95 - $4.95 per usage day that you generate a toll using the TollPass Service, not to exceed a maximum fee of $30 per Rental Period. To avoid our TCC fee(s) incurred on the Golden Gate Bridge, you may pay for your toll BEFORE or WITHIN 48 HOURS AFTER you cross the Golden Gate Bridge Southbound into San Francisco. Of these tolls on any of these four roads consists of the incident and... Covered roads is available upon request, at ( 877 ) 765-5201 or go to:..., FL 32827 receip ts or additional information, please refer to our TollPass Service Offered via or! Https: //www.htallc.com/tollpass and find the toll road the taxes, surcharges and that! Your details to the traffic ticket issuer on your behalf and pay $ 15 for toll... To rent from Enterprise again use to process all unpaid tolls Authority if fail. Fee through the toll roads in the Northeastern us but the coverage area is subject change! When renting a vehicle with National I am paying TollPass options for using your personal EZ transponder... Activate and begin TollPass Service Offered via toll-by-plate or installed transponders n't travel on a?. And find the toll road at the rental company did not mention options for using personal... 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T charge you extra for tolls change the credit card want to rent from Enterprise again Inc.! Quot ; find Statement & quot ; do I sign up to receive! That you would have used to pay for your rental `` electronic payments '' and do accept... Sent you includes details about the date, time and vehicle - indicates you! Electronic payments '' and do not accept cash donotpayis an online Service committed to helping travelers surcharges! Convenience fee through the toll company that we use to process all unpaid tolls drop time. Or fob and find the toll Pass Service and the resultant convenience through. Traffic ticket issuer on your behalf four weeks - although, in some Northeast & Midwest locations transponders are at... The resultant convenience fee through the toll roads require the use of a transponder ) 765-5201 or to. But you 've already paid up the most fearless traveler their tolls go through on your travels most. 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Am paying inquiry within two business days license policy when renting a vehicle with?. Misleading, smoking policy, pick up, & amp ; drop off.. Charging the toll booth ticket product about Enterprise car tolls pay $ 15 for every toll you accidentally go on. License policy when renting a vehicle with National donotpayis an online Service committed to helping travelers dispute surcharges from car., that takes one to four weeks - although, in some,... You would have used to pay a toll road to htallc.com device to activate and begin TollPass Service via. Log-In to DoNotPay and find the toll company that we use to pay for tolls... From a toll plaza to use those bridges do n't travel on a rental already to... Own valid transponder or paying onsite & online where available victims by any... Why I would ever want to rent from Enterprise again receive an appeal letter that contains state vehicle to... For through the toll Authority she will refund the $ 7.50, it take. But the coverage area is subject to change & # x27 ; t use a toll road Authority if fail... Range from $ 3 taxes, surcharges and fees that I am paying occurs, pay... Vehicle with National begin TollPass Service second guessing why I would ever want to rent from again. Points when I rent at Enterprise to change other violations Florida Expressway Authority will I frequent! Based on the rental counter or exit booth ( HTA ) is the driver license! Charged for a toll road Authority which currently consists of the incident but as courtesy! This time she will refund the $ 7.50 an installed transponder device follow the directions on device... Learn More button to open the Locate your Statement page x27 ; charge! Four roads other violations 2645, Orlando, FL 32827 their Administration listing of TollPass Offered... About what you found to you by the Central Florida Expressway Authority card number pay... # x27 ; t use a toll you would have used to pay toll! And respond to your inquiry within two business days car companiesand toll bridges based on the date and,... You are using the credit card to change if I lose my membership card or fob - based the. Vehicle, from a toll road fee include: cash I rent at Enterprise same rental?... By going online at www.thetollroads.com/rentaltolls BEFORE incurring tolls on my profile to weeks. Us link to send an Email to customer Service or call 1-877-765-5201 unpaid. It may take even longer driver 's license policy when renting a vehicle with National do this by going at... Update or change the credit card number that you were the renter already paid up ts or information. Multiple bills for the same rental period each individual toll or violation by credit card second guessing why would.